Shipping & Payment
Once you place your order, it takes us 2-5 business days to process and ship out your order from our New Delhi warehouse. We work with registered courier companies within India for both domestic and international orders.
Domestic orders – delivered within 2-7 business days post dispatch
International orders – delivered within 6-10 business days post dispatch
If you’d like your order delivery expedited please email us at email@example.com and we’ll try to accommodate your request.
Domestic orders – Delivery is free of charge when paid online for all orders. A charge of Rs.100 is levied on all Cash on Delivery (COD) orders.
International orders – Shipping charge is calculated automatically at the time of check-out which is dependent on the address and the items ordered.
Please note that some countries levy import duties and taxes when the package reaches the country of destination. This additional charge will be payable by the customer directly to the shipping company at the time of delivery after receipt of an invoice. The customer is responsible for ensuring compliance with laws and regulations of the country and Mapcha holds no responsibility.
TRACKING YOUR ORDER
At the time of dispatch, you will be informed via mail which will also have the details of the courier partner and the tracking number.
NON-AVAILABILITY ON DELIVERY
Our courier partners will attempt to deliver your package thrice before they return it to us. If we have to re-send the package, the courier charge will be borne by the customer.
Domestic orders – We accept all major debit and credit cards including Visa, Mastercard and American Express for orders to be delivered within India. Netbanking options across all major banks are also available and customers can also pay using online wallets or UPI. We also provide Cash on Delivery (COD) option.
International orders – We accept all major debit and credit cards including Visa, Mastercard and American Express and also provide the option to pay using PayPal.
If you face any issue and require assistance, you can email us at firstname.lastname@example.org or DM us on Instagram @mapcha.studio.