Frequently Asked Questions (FAQs)

Begin by exploring our collection. Once you’ve selected your items, add them to your cart and proceed to checkout. Enter your shipping information, select a payment method, apply any applicable coupon code, and confirm your order. A confirmation email will follow shortly after, letting you know we’ve received it.

We accept all major credit and debit cards, UPI, net banking, and mobile wallets. International customers may complete their purchase via PayPal.

Orders cannot be modified once placed. However, if you need to cancel, you may do so within 24 hours by contacting us at hello@mapcha.co or +91 9310717011. After that, your order moves into processing and cannot be reversed.

Yes, we ship internationally. All orders are dispatched via FedEx, ensuring a reliable and secure delivery experience.

• Orders over $200 qualify for free international shipping.
• A flat fee of $20 applies to orders below $200.
• Estimated delivery time is 6–10 business days post-dispatch, depending on your location.

Once your order is shipped, you’ll receive tracking details via email and SMS. You’ll be able to follow its journey from our studio to your doorstep.

Yes. Sign up for our newsletter to receive 10% off your first order. The discount code will be emailed to you upon subscription.

For domestic orders, we work with Shiprocket. For international deliveries, we’ve partnered with FedEx to ensure both efficiency and care in transit.

We accept return requests within 48 hours of delivery. Our return and exchange process is designed to be respectful of your time and simple to navigate. For complete details, please refer to our return policy on the website while placing your order.

To request a return, please email us at hello@mapcha.co with your order number and a brief explanation. Our team will guide you through the next steps.

Refunds are processed within 7–10 business days after the returned item has been received and reviewed. We’ll notify you once your refund has been issued.

Exchanges are subject to availability. If the size or style you’d like is not in stock, we’ll issue store credit that can be used anytime. For more information, please refer to our full policy while placing your order.

No, you may check out as a guest. That said, creating an account allows you to track your orders, manage your information, and access past purchases with ease.

Visit the login page, click “Lost your password?”, and follow the instructions. You’ll receive an email link to securely reset your password.

Log in and navigate to “My Profile” to make changes to your contact information, shipping addresses, or preferences.

Yes. We offer digital gift cards in a range of denominations. They can be purchased online and delivered directly to the recipient’s inbox – an ideal option when you want to give something meaningful but let the choice remain personal.

Yes, you can apply more than one gift card to a single transaction.

No. Our gift cards do not have an expiration date. They can be redeemed at any time.

Our flagship store is located in Majnu Ka Tilla, New Delhi. It’s a space created with care – a place to slow down, explore the collection in person, and experience our design philosophy. We also have a small space in Shahpur Jat, New Delhi where one can visit by appointment – please contact us at +91 9310717011.

We are open daily from 10:00 AM to 9:00 PM.
During festivals or national holidays, please check our social media pages for updated hours.

You can email us at hello@mapcha.co or call us at +91 9310717011, Monday to Friday, between 9 AM – 5 PM IST. We’re here to help.

Sustainability at Mapcha is a deliberate, ongoing process. We work closely with artisans, prioritise ethical sourcing, and design with timelessness, longevity and minimal waste in mind.
Wherever possible, we work with fair-trade and SEDEX-certified manufacturing studios, prioritising responsible production and ethical practices.

Yes. Most of our products are handcrafted by skilled artisans, using traditional techniques passed down through generations. Craftsmanship is central to our story.

We use recyclable, low-impact materials wherever possible. While we are not yet fully sustainable, we are committed to moving forward responsibly and transparently.

Yes. We welcome collaborations that reflect our values – craftsmanship, cultural storytelling, and mindful design. If your work aligns with our vision, write to us at hello@mapcha.co or reach out via Instagram.

If you’re interested in stocking Mapcha, please email hello@mapcha.co with your store details. Our team will be in touch.

We’re always open to meeting creative professionals who connect with our work. If you’d like to be considered for future opportunities, send your CV and portfolio to hello@mapcha.co. Follow us on Instagram for updates.