Shipping & Payment
Once you place your order, it takes us 1-5 business days to process and ship out your order from our New Delhi warehouse. We work with registered courier companies within India for both domestic and international orders.
Domestic orders – delivered within 1-8 business days post dispatch, depending on the delivery address
International orders – delivered within 6-10 business days post dispatch
If you’d like your order delivery expedited please email us at firstname.lastname@example.org and we’ll try to accommodate your request.
Domestic orders – Free Shipping on all Prepaid domestic orders. Shipping charge of Rs.150 on all COD domestic orders
International orders – Shipping charge is calculated automatically at the time of check-out which is dependent on the address and the items ordered.
Please note that some countries levy import duties and taxes when the package reaches the country of destination. This additional charge will be payable by the customer directly to the shipping company at the time of delivery after receipt of an invoice. The customer is responsible for ensuring compliance with laws and regulations of the country and Mapcha holds no responsibility.
TRACKING YOUR ORDER
At the time of dispatch, you will be informed via mail/sms which will also have the details of the courier partner and the tracking number.
Non-availability of the customer – Our courier partners will attempt to deliver your package thrice before they return it to us. If we have to re-send the package, the courier charge will be borne by the customer.
We request you to check the package at the time of delivery. If you notice any tampering by the courier partner, kindly DO NOT accept your order and state the reason as “Tampered package”. Request you to share an image/video of the tampered product with us, so we can effectively take the issue forward. Please note, we will not be able to help if you accept a tampered package.
Domestic orders – We accept all major debit and credit cards including Visa, Mastercard and American Express for orders to be delivered within India. Netbanking options across all major banks are also available and customers can also pay using online wallets or UPI. We also provide Cash on Delivery (COD) option.
International orders – We accept all major debit and credit cards including Visa, Mastercard and American Express and also provide the option to pay using PayPal.
If you face any issue and require assistance, you can email us at email@example.com or call/message us at +91-9310717011 between 9.00 AM to 5.00 PM IST and someone from our team will revert to you as soon as possible.